Healthcare Data Security
MediSecure used IDSentric to protect patient data while enabling easy healthcare provider verification across their platform.
MediSecure, a leading telehealth and electronic health records platform, needed to enhance their provider and patient identity verification processes to meet strict healthcare compliance requirements while scaling their services during a period of rapid growth.
The company was facing several challenges:
- Ensuring HIPAA compliance while verifying healthcare providers and patients
- Protecting sensitive patient data from unauthorized access
- Verifying medical credentials without creating friction for healthcare providers
- Maintaining high system availability for critical healthcare operations
The IDSentric Solution
MediSecure implemented IDSentric's healthcare-specific verification solution:
- HIPAA-compliant identity verification processes
- Secure credential verification for healthcare providers
- Multi-factor authentication with biometric options
- High-availability infrastructure with geographic redundancy
- Detailed audit logs for compliance reporting
Implementation Process
The implementation was completed in collaboration with MediSecure's security and compliance teams:
- Initial security and compliance assessment
- Custom API integration using IDSentric's Python SDK
- Development of healthcare-specific verification workflows
- Comprehensive testing and security review
- Phased rollout with continuous monitoring
Results
After six months, MediSecure reported significant improvements:
- HIPAA compliant verification flows: Successfully passed all compliance audits
- 99.9% uptime for critical verification systems: Ensuring continuous availability
- 78% reduction in unauthorized access attempts: Through improved identity controls
- 3x faster provider onboarding: Streamlining credential verification
- 45% increase in patient satisfaction: With easier yet more secure authentication
"In healthcare, security cannot come at the expense of efficiency," says Dr. Sarah Miller, CISO at MediSecure. "IDSentric has enabled us to strengthen our security posture while actually improving the user experience for both healthcare providers and patients, which is a remarkable achievement."
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